Return Policy

At Plinko Land, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that sometimes things don’t go as planned. Whether you’ve changed your mind or encountered an issue with your purchase, our Return Policy is designed to provide you with a hassle-free experience.

Eligibility for Returns

We offer returns for digital game purchases under specific conditions. You are eligible for a return if:

• You have purchased a game but have not yet downloaded or activated the product key. Once the game has been downloaded or activated, it becomes ineligible for a return.
• The product is faulty, corrupted, or not as described in the product listing. If you encounter any technical issues, please contact our customer support team immediately for assistance.
• You mistakenly purchased the wrong game, and we are notified within 7 days of your purchase. We will do our best to resolve the issue, including providing you with the correct game or issuing a refund.

Return Process

If you meet the eligibility criteria for a return, follow these steps:

• Contact Us: Reach out to our customer support team at support@plinko-land.com within 7 days of purchase with your order details and the reason for the return.
• Review of Request: Our team will review your request and determine if it meets the conditions for a return. We may ask for additional information to process your request.
• Approval & Refund: If your return is approved, we will process your refund or exchange promptly. Refunds are issued back to the original payment method, and may take up to 5-7 business days to reflect in your account, depending on your payment provider.

Non-Returnable Items

Unfortunately, some items are non-returnable, including:

• Games that have been downloaded or activated on your account.
• Gift cards or promotional codes.
• Items marked as "final sale" or "non-returnable" during the checkout process.

Damaged or Defective Products

If the game you purchased is damaged, defective, or doesn't work as expected, please contact us as soon as possible. We will offer a replacement or refund, depending on the circumstances. Our goal is to ensure that you have a positive experience with every purchase.

Exchanges

If you wish to exchange a game for another, we recommend returning the original purchase and placing a new order for the desired game. Exchanges are processed in accordance with the same return and refund guidelines outlined above.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, don’t hesitate to get in touch with our customer support team at support@plinko-land.com. We're here to help!